Cancellations & No Shows

The following cancellation terms represent standard policy at Boston Motor Coach and may be modified from time to time based on the market, desired reservation dates, and vehicle availability.

• All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the following.
• All deposits are non-refundable and non-transferable.
• Cancellations will result in a full charge equal to the base fare price of the trip plus the 20% service fee.
• Domestic van reservations must be canceled one week in advance or the full fare + 20% service charge will be billed.
• All bus and specialty vehicle reservations must be canceled two (2) weeks in advance or the full fare + 20% service charge will be billed.
• A no-show fee equal to the trip plus service fee plus applicable wait time will be charged when the passenger fails to show at the designated location.
• For all special event contracted vehicles, please refer to your contract for cancellation policies.
• All deposits are non-refundable and non-transferable.

If you cannot locate your driver, call 978-921-4334 to avoid a no-show fee.

If you have any questions regarding these policies, please contact Boston Motor Coach.

Safety Is Our First Priority

Boston Motor Coach adheres to national and safety practices designed to ensure that your driver has been rigorously vetted and trained and is equipped with better tools, intelligence, and behind-the-scenes support than any other driver on the road. Boston Motor Coach, a division of Boston Chauffeur, is a company you can trust.

1. Professional Driver Standards

• Comprehensive background checks
• Random drug and alcohol screening
• Regular driver evaluation based on customer feedback
• Defensive driver training must be completed prior to entering Boston Chauffeur service and recertified annually
• Properly licensed and insured in compliance with all governing laws and requirements
• Annual review of driving record. At least once every 12 months, we collect a current motor vehicle record (MVR) from the State issuing a driver’s license, and review the MVR to determine whether the driver still meets the minimum requirements for safe driving. A note including the name of the person who performed this review and the date must be retained in the file with the MVR.
• Driver’s certification of violations. At least once every 12 months, drivers must submit a list of all convicted violations of motor vehicle traffic laws and ordinances during the previous 12 months. We review this and compare it with the driver’s annual MVR.
• A driver must not drive a commercial motor vehicle until he/she has successfully completed a road test and has been issued a certificate.
• Pre-Employment Drug and Alcohol Documents are required of drivers.
  We are required to ask potential employees if they have tested positive or refused to test, on any pre-employment drug or alcohol test within the past three years. If the potential employee admits to having a positive test or refused to test, that individual must not perform safety-sensitive functions until the successful completion of the return-to-duty process. Documentation demonstrating completion of return-to-duty process must be retained in the driver qualification file.
• We investigate the driver’s employment record during the preceding three years. This investigation must be completed within 30 days of the date employment begins.

2. Safe Support Personnel

• Boston Chauffeur maintains and enforces a drug-free workplace policy
• Comprehensive criminal background screening
• Training in data security and data privacy

3. Safe Vehicles

• Continual fleet replacement (four years for sedan and suv vehicles, five years for specialty vehicles)
• Random vehicle inspections
• Vehicle maintenance and upkeep records audits

4. Safe Service Decisions

• Informed risk-management protocols
• Centralized management with local expertise
• Experienced leader in the chauffeured transportation industry
• Temporary cessation of service if conditions are deemed too dangerous

5. Safe Partners

• In-depth network partner vetting process
• Closely monitored extended evaluation period
• Vehicle and personnel audits
• Service level agreements

6. Comprehensive Industry Leading Insurance Coverage

• Best-in-industry comprehensive insurance program applicable to all reservations booked through Boston Motor Coach.

7.  Demonstrated Excellence

• Boston Motor Coach has maintained a 99.6% safety rating and an on-time performance record

With our extensive network of global partners, all are required to meet the exacting levels of service and professionalism that we demand of ourselves.

Passenger Bill of Rights

Boston Motor Coach is committed to exceeding your expectations by following The Passenger Bill of Rights as established by Ride Responsibly™.

All passengers of a ground transportation vehicle, including but not limited to van, mini-coach, or bus, are entitled to the following and should have the right to ask the driver to provide:

1. Proof of proper commercial-for-hire licensing and certifications as governed by local, state, and federal regulations.
2. A safe and courteous driver who obeys all traffic laws with proof of commercial vehicle insurance.
3. Assurance that the vehicle being driven has undergone regular inspections and is certified safe and mechanically sound.
4. A fully-vetted and trained driver who has undergone official criminal background checks and pre-hire drug testing.
5. Ready access to the transportation service provider via email, telephone, or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during, and after the ride.
6. A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration).
7. Access to fully functioning seatbelts.